IST has been named ‘Middle East Partner of the Year’ by Genesys.
The award, which was presented to IST at Genesys’ annual CX17 event last month in Brussels, Belgium, recognizes IST for their outstanding technical support and professional service capabilities, investment in Genesys training and certification programs, and in-house R&D capabilities which have allowed Genesys to extend their partnership with IST and empower them to become the first and only cloud partner in the Middle East, and launch IST OmniCloud. Perhaps most importantly, this award acknowledges IST’s successful implementation of several significant Genesys-based solutions in the region, including projects with Careem, Dubai Islamic Bank, Mobily, SABIC, and STC.
Commenting on the decision to recognize IST as the premier Genesys partner in the Middle East, Mohamed Afifi, Managing Director, Middle East at Genesys, said, “Over the last couple of years, IST has done a great job delivering customer success to major Genesys clients in the region and helping accelerate our new strategic solutions to the market. Now with their latest cloud offering powered by Genesys, there are new opportunities to deliver unique value on digital customer experience in the region “
“At IST, we pride ourselves on being true CX technology specialists – we understand the customer journey and take a consultative approach to ensure that the solutions we provide to enterprises in the region truly add value and help them improve the customer experience they offer their customers,” said Sherif Fahmy, Marketing Manager at IST.