ManageEngine revealed the addition of remote control for Android to its enterprise mobility management solution, Mobile Device Manager Plus. The new feature allows IT admins to remotely troubleshoot users’ Android devices running Android 5.0 Lollipop and above.
When mobile employees require assistance — be it launching an app containing corporate information or opening a file attachment they downloaded — their first step is typically to reach out to the IT help desk via email, chat or phone. While they will resolve the issue, these methods are time-consuming as they involve multiple exchanges between the employee and the help desk staff. With remote control, help desk technicians can resolve these issues much faster because they can access employees’ devices and troubleshoot issues directly.
“Mobile devices are quickly catching up to desktops and laptops as the go-to devices for performing tasks. Industry analysts predict that by the end of this year, there will be approximately 2.4 billion enterprise smartphone users globally,” said Mathivanan Venkatachalam, Director of Product Management for Mobile Device Manager Plus at ManageEngine.