Avaya announced its participation at the 2022 edition of GITEX Global, where the company will demonstrate solutions to help its customers simplify and speed innovation and efficiencies in delivering exceptional experiences without disrupting their operations.
Throughout the week of the event, Avaya will show how organizations can harness cloud innovation to improve business resilience amidst today’s challenges to operations, from global supply chain issues to staffing shortages.
Attendees will experience this “innovation without disruption” theme through a range of vertical-specific use cases that demonstrate how the Avaya OneCloud experience platform can enable organizations to deliver seamless customer and employee experiences without the need for wholesale technology refreshes that disrupt existing operations.
“Organizations are competing in an experience economy, and they need advanced features and capabilities to deliver the experiences that their customers and employees demand. But they also need a migration path to rolling out these capabilities that does not involve the disruptive ripping and replacing of existing technology,” said Nidal Abou-Ltaif, President, Avaya International. “With the Avaya OneCloud platform and its extensive partner ecosystem, we can deliver cloud-based capabilities over the top of existing infrastructure, which is extremely important to our customers.”
The use cases being demonstrated on Avaya’s stand at GITEX include:
- Metaverse as a channel: Building the link between the metaverse and the real world, this concept makes it easier for organizations to make investments in the UAE – using the metaverse as a communications channel between contact center agents and customers.
- Digital customer journey: Enabling companies to digitally onboard customers – starting from a social media advertisement, moving to AI-powered chat over social media, to finally selling a holiday.
- Proactive relationship management: Using advanced collaboration features to better manage client relationships, as well as outbound capabilities for upselling and AI-powered biometrics for authentication.
- AI and analytics: Showing how organizations can use facial biometrics, chatbots, speech analytics, and conversational AI to improve the customer experience.
- Public safety: Smart dispatching solutions and mass notifications, combined with Internet of Things integrations, to enable safer cities.
Avaya will also host a number of technology partners at GITEX, highlighting the breadth and depth of the Avaya OneCloud ecosystem to elevate employee and customer experiences with minimal disruption. Verint, an exhibiting partner on the Avaya stand, will demonstrate advanced, AI-powered capabilities that supercharge the efficiency of the contact center and back-office staff.
Uniphore, another exhibiting partner, will have its conversational AI and automation platform woven into the Avaya demonstrations on display, showcasing solutions that unlock the value of every conversation.