axs, TECOM Group’s smart gateway for integrated services, was named the winner of ‘The CX Pioneer in Services’ category at the 2019 Genesys Customer Innovation Awards.
Organised by Genesys, the global leader in omnichannel customer experience and contact centre solutions, the awards recognise outstanding customer experiences across multiple categories. axs earned the accolade for its high-tech operational approach that seamlessly combines digital solutions with personalised service and helpful guidance.
Mohamed Afifi, Regional Director of Genesys Middle East, presented the award to Abdulla Al-Mohaisin, Executive Director of Corporate Services at axs, at a special ceremony held during the G-Summit Middle East 2019, the region’s premier customer experience event, on 24 April at Caesars Palace Bluewaters Dubai.
axs won the award from a pool of more than 500 submissions from across the region. The judges used pre-determined criteria to evaluate axs for its superior customer service as well as its net promoter score (NPS) in serving over 5,000 customers.
Speaking on the award, Abdulla Al-Mohaisin said: “We are proud to receive this award in recognition of our commitment to implementing digital solutions in alignment with Dubai’s vision of embracing technological advances to become the smartest city in the world. Contributing to the Emirate’s smart transformation, we focus our efforts at axs to enhance the ease of doing business for over 5,600 business partners across TECOM Group’s 11 business communities through providing some 200 governmental and business services.”