We are 6 months down 2018, what kind of challenges and opportunities have you seen in the market as AGC Networks?
As a global Solution Integrator with over 32 years of rich experience in providing world class technology solutions in the customer’s technology landscape, AGC Solution Architects accelerate the customer’s business through our design and integration capabilities. A global pool of experienced, certified engineers and technical experts create a unique and unparallel seamless global delivery model across the globe to accelerate the customer’s business. AGC’s Security Operations Center and Network Operation Centers are services that the company provides to help customer monitor and manage their technology landscape. AGC’s Managed Services suite ensures that all systems across an enterprise are functioning efficiently with very little or no downtime. Close working relationships through strategic partners has been the key to our success. This has further been established with large customer-wins in the region. We strive for excellence, constantly improving ourselves, our teams, and our services and products to become the best. Over the past six months, AGC has signed new partnership with Oracle, Red Hat, Riverbed, Trendmicro, ForcePoint, and ForeScout. We have also upgraded existing our strategic partnerships with Avaya, HPE, Fortinet, VMware, Veeam, McAfee, Cisco and Sanovi. We are seeing movement on Digital Transformation fronts, specifically on Artificial Intelligence and Robotic Process Automation.
Robotics and AI have been the buzzwords for quite a long time now and we could see AGC emphasizing pretty much on the same. What would you like to tell your readers about your advancements in the same?
AGC is going full steam ahead with IoT, robotics, AI, cloud and mobility, which are the five major elements that are going to change our outlook towards technology and business processes of our industry. AGC’s skillful and certified technology experts offer latest technologies like User and Entity based Behavioral Analysis (UEBA) based on Machine Learning and Artificial Intelligence (AI) across Premises, Hybrid and Cloud Networks.
Existing technologies like mobile devices (phones, tablets) and site cameras as well as emerging technologies like wearables and sensors to name a few, are collecting previously unavailable data more affordably and efficiently than ever before. When combined with advanced data analytics, including artificial intelligence (AI) and machine learning, these existing and frontier technologies can identify new patterns and trends, inefficiencies, and hazards, helping us build solutions that are safer, smarter, and faster than ever.
How is your 2018 roadmap aligned to the voice of your customers? What enhancements or additions are you planning to your portfolio?
Our consultants and technology experts understand business model and pain points for today’s CXOs across verticals, we always bring our Services and Solutions Led excellence to bring business value for our customers and maximize ROTI (Return on Technology Investment) which essentially means maximize operational efficiency and reducing operational cost.
To strengthen our commitment to this region, we are expanding our operations in KSA, Oman and Bahrain. We plan to setup our Network Operations Center and a Security Operations Center in Dubai by Q3 FY18. AGC is dedicated to ultimate customer satisfaction in terms of technology. Our centers are NOC Styled Command Center with Multiple Dynamic Displays with Network and Power Redundancies. To deliver best-in-class services, we have access to Multiple devices, PCs and Telephony Equipment. We don’t just deliver performance; we measure it by recording of all customer interactions for review & QA. Moreover, we have a Logistic back-up to encounter inclement weather downtime to be able to allow uninterrupted services.
Tell us about your CIO 200 experience. what kind of active customer interaction did you have?
AGC Networks found the message and ethos of CIO 200 to be well aligned with the company mission, and so we were excited to be one of the key partners to the event. The event offered us the opportunity to find out what the CIOs of today find relevant to their own industry, as well as for us to share our thoughts on where technology is going from our perspective. On behalf of AGC, I would like to congratulate all the CIO 200 winners. The CIOs felicitated at the award ceremony are testament to their ability and foresight in their industry and serves as validation from their peers of their achievements in their respective fields.