Dimension Data, the USD 8 billion global technology integrator and managed services provider, today launched its Tech Trends 2019 report developed by its team of technology experts. It identifies fundamental industry trends that will come to define the business technology landscape in 2019 across customer experience, cybersecurity, digital business, digital infrastructure, digital workplace, technology futures, and services. In the report, Group CTO Ettienne Reinecke claims that 2019 will finally see digital transformation become a reality and predicts a spate of industry-wide disruption as innovative companies see long-term projects bear fruit.
The often referenced but rarely accomplished transformation projects will start coming to life thanks to the maturity of game-changing technologies like AI, machine learning and robotic process automation.
Commenting on the report, Ettienne Reinecke said: “Until now, our industry has spoken about innovative technologies somewhat theoretically, without providing a clear picture of how these powerful new innovations will be used. Think analytics, machine learning, artificial intelligence, blockchain, and containers, just to name a few.
“That’s starting to change. The application of disruptive technologies is becoming more pervasive and their adoption is growing steadily. We’ll see the most innovative companies showing off truly impactful examples of digital transformation in action in 2019 with many more coming to the market over the next three years. They will then become so firmly embedded in the core processes and technologies we use that we’ll consider them commonplace. 2019 is the year that trailblazers will pull-away from fast-followers and we start to see significant power shifts across industries.”
“Across the GCC and Middle East, blockchain, artificial intelligence, robotics, Big Data, analytics, cloud are becoming increasingly connected with digital transformation initiatives. Whether it is government, public sector or the private sector, enterprises are initiating projects that have longer term implications in terms of transitioning to new business models and innovative customer experiences. Regional enterprises have begun to realize that true return on investments can be realized by blending transformative technologies based on creating new business models and adding net new customers. The GCC and Middle East regions have already embarked on their transformative journeys and we expect the pace to pick up from 2019 and further into the end of the decade,” concluded Paul Potgieter, Managing Director – UAE, Dimension Data.