FarEye, launched its Delivery Experience Suite – ‘Delight’ that helps businesses increase their Delivery Happiness Score. It enables businesses to provide a seamless and personalized experience to the customers.
FarEye Delight is already in use by enterprises like Blue Dart, Amway, Future Group, Zalora, Noon and many others.
With the suite, customers receive a tracking link along with the estimated time of delivery offering them a real-time view of the courier. Once delivery is done, they receive a link for sharing instant feedback. Using the live tracking link of their parcel, customers can call or send text messages to the courier about preferred delivery requirements – for instance, leaving the parcel at the reception, dropping parcel with the neighbors, door-bell not working or any reason that is making the delivery stressful. Customers will also receive a message with the estimated time of arrival of their parcel, which also carries a link for rescheduling. With just a few clicks, customers can change the date, time and place of delivery. There is also consistent brand logo on all the touch points with the customer irrespective of the multiple partners involved in the parcel delivery cycle.
Commenting on the launch, Mr. Kushal Nahata, CEO & Co-founder, FarEye, says, “Delivery happiness score is a metric to measure the overall effectiveness of your deliveries. While more and more companies understand that providing a great customer experience is necessary for business growth, many have a long way to go, bringing all the parts together to make it a reality. The bottom line is that companies struggle to get a cohesive, holistic, outside-in view of their customers’ experience and that is where FarEye Delight bridges the gap.”