Pacific Prime have received the 2019 Award for Elevating Customer Experience with Technology from Allianz Partners at the Allianz Broker event held at the Dubai Opera on November 6, 2019.
Pacific Prime was the only intermediary awarded at the event. The award for Elevating Customer Experience with Technology is linked to Pacific Prime and Allianz clients’ high levels of utilization of the LiveDoc App (by Health at Hand), which was made available to all Allianz clients as per January 1, 2019. Pacific Prime Dubai’s CEO, David Heyes, accepted the award and commented that the award is a reflection of Pacific Prime’s goal of delivering the best insurance solutions for its clients through close cooperation with insurers. During the ceremony, there was a special mention of one of Pacific Prime Dubai’s corporate clients, whose employees adapted and used the video consultation services with great success.
Alexis Obligi, Chief Sales and Development Officer for International Health at Allianz Partners said, “Delighted to present our technology award to David Hayes representing Pacific Prime, one of our key broking partners globally. Thank you for your support in promoting LiveDoc, our leading-edge video consulting app and service, for the benefit of our members in the UAE”.
The LiveDoc application is a telehealth service available to all of Allianz Partner’s international health insurance customers. The video consultation app connects expats with multilingual local doctors in Dubai, making the interaction more comfortable by limiting their interactions with the unfamiliar healthcare system.
The successful utilization of the LiveDoc app correlates with the latest findings presented in Pacific Prime’s 2019 Cost of International Health Insurance Report, which cited the rise of telemedicine as one of the main factors shaping the international health insurance industry in 2019 and beyond.