Riverbed released its SteelCentral with significant enhancement of its digital experience management (DEM) platform that helps enterprises ensure the performance of their digital services and optimize the experience of their users. Whether the components of a service are on-premise, in the cloud or a hybrid of both, Riverbed is extending its holistic, DEM capabilities and services to enhance customers’ ability to manage and troubleshoot the entire digital experience chain.
“The latest release of SteelCentral furthers our vision in being able to provide the comprehensive visibility needed to optimize the performance of the entire digital service chain and achieve business growth” said Mike Sargent, Senior Vice President and General Manager of SteelCentral at Riverbed.
With this release, SteelCentral is extending the interoperability of the Digital Experience Management platform to deliver seamless monitoring workflow between end user experience and network performance. When investigating performance issues, SteelCentral users are able to analyze device, application, network or infrastructure health traffic in one seamless workflow. With this advancement, Riverbed SteelCentral solidifies its position as the only solution that can seamlessly manage all aspects of the digital experience. In addition, SteelCentral Aternity also introduces a new integration with ServiceNow, a leader in IT Service Management, to create a closed loop troubleshooting-ticketing solution that automatically generates tickets if certain performance thresholds are exceeded, and provides tier one support professionals with rich performance information to vastly improve first call resolution.
In addition, the release introduces the ability to “stitch” application log messages into application performance data to a full end-to-end transaction record for every transaction. The enriched trace and log data vastly simplifies the effort in troubleshooting performance issues and application errors. Application developers/support can search for a log message and locate every application activity that generated the log message. Further, they can explore the application trace and locate exactly where in the call stack a message was generated. Without this capability, engineers have to resort to using a silo log analytics solution and then taking hours to try to correlate log messages to their code and to their APM data.
“Riverbed’s breadth of insight and integrations driven from the end user perspective now leads the industry, with fluid versatility in assimilating network and application performance data and translating it into actionable outcomes, whether for bandwidth optimization, or for ITSM incident remediation or for in-depth application diagnostics” said Shamus McGillicuddy, Senior Analyst at EMA.