Corporations should harness the power of digitalisation to continuously improve their service delivery via people, process and technology – they should be committed to providing efficient and effective solutions to enhance the overall customer experience.
Farnek Services, under the guidance of its Director of IT Javeria Aijaz, has been pushing technical boundaries to try and create the ultimate seamless operation. In an exclusive interview, Javeria talks about the benefits of an IS system, which after successful deployment, is helping departmental heads to manage their projects more efficiently and more effectively.
Javeria has successfully delivered traditional ERP and IS systems at various companies throughout her career, which are being used for accounting and financial management, CRM, project and job costing, HRMS, purchasing, stores and inventory control and management reporting.
“Giving visibility to your business and contracts based on committed and actual costs, makes the decision-making process for project managers much easier and company level financial reports give a 360-degree view, affording management timely budget control.
“I find IoT – Internet of Things, Machine Learning, Artificial Intelligence, Online Dashboards and Cloud Architecture fascinating, so much so they inspired me to think beyond the traditional boundaries on how these advancements can be utilised to benefit commercial operations and bring efficiencies as well as competitiveness.
“I like to adopt an inclusive approach with my team and last year I helped to design and deliver an in-house award-winning Smart Watch which is being used in various projects across the UAE.”
The project details
The Smart Watch is an Android watch that works with a GSM sim, providing information about time attendance, (which can be linked to the payroll and a customer’s invoices) and its App which can be integrated with HR, HSEQ, auditing, training and development and communications systems. It is a robust communication solution that allows supervisors to reach the nearest available resource by using a tracking device imbedded in the App. It was designed in-house, from operational concept and software integration all the way to reporting. It involved research of the best watches available on the market, trials with HRMS integration, and training for the thousands of employees that are now using it.
ERP brings better planning, which often results in generating higher revenue and improving profit margins. Overall it allows organisations to experience greater ROI with much leaner & better managed processes and information transparency.
With access to historical and categorical data analysis, it offers a comparison of actual versus budgeted costs, which helps commercial departments to calculate the appropriate rates when completing a tender as well as providing the most competitive price, which is critical for contract success, especially when meeting contractual obligations as well as matching the expectations of the customer.
With information transparency, delegation of authority is a straightforward process, because project managers and departmental heads can see how their decisions are steering any given project in the right direction. This makes financial and management reports the ultimate tools to ensure business success.
What are the benefits?
The Smartwatch reduces the time required to complete timesheets by 70%, makes planning 200% more efficient, has brought H&S response times down to under three minutes; incident reporting has improved from 60 to just 10 minutes and administration-related work is now 80% more efficient.
The latest projections estimate that the Farnek App will now save over AED 800,000 in its first year alone. Through automation it’ll save over 350 man-hours and 36,780 reams of paper per annum, significantly reducing H&S response and incident reporting times.
Managed correctly, technology will continue to improve service delivery, providing an effective and efficient solution to enhance any customer outcome. Embracing this brave new corporate world strategically, will inevitably separate progressive and innovative organisations from more traditional ones. Indeed, those companies that will thrive and those that ultimately won’t.