The Avaya Happiness Index on Blockchain, developed in the UAE and showcased at GITEX 2017, was voted a Gold Winner for innovation at the 31st Edison Award™ in New York City. The distinguished awards, inspired by Thomas Edison’s persistence and inventiveness, recognize innovation, creativity and ingenuity in the global economy. The Avaya Happiness Index on Blockchain, which securely collects and analyzes customer data from multiple sources in real time, enables organizations to gain greater insight into their customers behavior and respond quickly to user trends.
“This award, inspired by the various global initiatives being led by the UAE, showcases the thriving technology ecosystem within this nation and is yet another global mark of recognition for Dubai’s Happiness Agenda. When visionary leadership focuses on citizen happiness, and leverage the transformational capability of technology and collaboration, they unleash the immense power of human innovation.” said Nidal Abou-Ltaif, President of Avaya International.
“By combining Blockchain architecture with automated data analysis, the Avaya Happiness Index on Blockchain solution, developed in partnership with Avanza Innovations and Sundown.ai, delivers secure access to industry-wide, real-time competitive customer insights that organizations can use to stay competitive and drive customer loyalty,” said Ahmed Helmy, Director, Advanced Solution Architect, Avaya International.
“In times of rapid change, it becomes essential to solve the problems customers are facing today while addressing the challenges of tomorrow. Alongside Avaya, we continue to turn conceptual technologies into business tools that provide a unique value proposition, like the ability to shape memorable customer experiences that adapt to consumer needs,” Waqas Mirza, Chief Executive Officer, Avanza Innovations.
“This award recognizes Sundown.ai’s sophisticated Analytics AI Technology. With deep technological innovation at her core, Chloe, our AI engine, works with organizations to solve real business problems,” said Fabio Cardenas, CEO of Sundown.ai. “With that aim, Chloe’s Snap-in integration with Avaya’s Platform allows unified communications to become a bit smarter, creating the next generation of customer support analytics AI.”