NNTC, a Dubai-based IT consulting and training company and IT solution developer, is rolling out its custom chatbots to help businesses and government organizations in the UAE digitize their business functions and automate internal processes.
For companies committed to client services, NNTC develops custom chatbots on public platforms, which have been widely used as messengers (Telegram, Facebook Messenger, and Viber). A chatbot improves the efficiency of communications and makes services more customer-focused. For example, it can be a digital concierge in a hotel: a chatbot will inform guests of a restaurant menu, guest Wi-Fi access, near-hotel services, the nearest ATM, the best sightseeing routes, and how to order food to a hotel room. Event bots can send event agenda and help users make their own agenda, arrange meetings with visitors and receive prompt information about key events. University chatbots can provide a digital lecture schedule and show a queue in a campus canteen, probation options available, university news, a library debt, and even a lecturer’s name. Healthcare chatbots can help make appointments with physicians and then send reminders which means it will operate as a clinical information desk, etc.
After receiving a text request, a bot is programmed to run a certain script, i.e. a step-by-step instruction previously followed by responsible managers or an employee to tackle a particular task. To that end, the bot is integrated with relevant subsystems, through which it can find necessary information, document, or contact a specialist. The number and set of such systems depend on bot jobs in a particular case, making each bot unique in some way. Thus, NNTC chatbots can be tailored to any business process.
“We are rolling out the product that unlocks a range of advantages and brings the company to a new consumer-driven level of mobility and customer commitment: instant feedback, adequate response to any user request, and an accustomed and intuitive interface. For example, chatbots can handle trivial requests and free up helpdesk engineers to focus on sophisticated tasks. Today’s customers have gone to messengers, and it is time for companies to follow them,” said Basak Guler, Regional Manager at NNTC.
NNTC specialists have already been testing custom chatbots designed for tourism, finance, and education sectors.