Innovative work on network infrastructure will provide advanced technology platform Etisalat Group and Huawei planned to jointly develop a framework and architecture for end-to-end network20... Read more
Rising IT dependency is driving cloud and hybrid ownership Rising pressure to deliver seamless customer service across digital channels is forcing vendors and consumers to explore new buying... Read more
More Organisations will introduce digital self-service channels into their businesses Dimension Data’s annual Global Contact Centre Benchmarking Report (GCCBR) which surveyed 901 organisatio... Read more
In Q4 of 2014 Samsung Lost No. 1 Position to Apple Worldwide sales of smartphones to end users had a record fourth quarter of 2014 with an increase of 29.9 percent from the fourth quarter of... Read more
GSMA AND SAMENA Council Call for More Spectrum The GSMA and SAMENA Council urge telecoms regulatory authorities across the region to collectively support the allocation of new candidate spec... Read more
Cloud-based revenues in Q4 increase 78 percent from 2013 fourth quarter Donald E. Brown, Interactive Intelligence founder and CEO says the fourth quarter that ended on Dec. 31, 2014 was a st... Read more
To Acquire TE Connectivity’s Telecom, Enterprise and Wireless Businesses Holding has agreed to acquire TE Connectivity’s Telecom, Enterprise and Wireless businesses in an all-cash transactio... Read more
New solutions provide superior user experience and quality for effective team work Polycom, has introduced new breakthroughs to its market-leading portfolio of video, voice and content colla... Read more
New differentiating capability to organisations that put their customers first BT is incorporating personalised video capabilities into its Cloud Contact portfolio of services, using industr... Read more
eSpace 8950 to provide enterprises with greater convenience and an improved quality of video experience Aimed at boosting office and employee productivity across organizations in the Middle... Read more
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