The move was designed to simplify and enhance citizen experiences in Ajman, UAE through the integration of services across different government entities. To date, Digital Ajman’s paperless strategy has brought savings of approximately $ 816,726 and helped reduce paper usage, saving nearly 200 trees.
Using IBM Cloud Pak for Integration, Digital Ajman was able to create a centralised hub, based on a hybrid cloud environment, which supports integrations between various private and public entities and their data sources.
To date, Digital Ajman connected around 200 integration points, enabling them to bring about financial savings and reduce the amount of paperwork required for government services.
“A key priority for Digital Ajman was to connect local, federal and private entities in Ajman and across the UAE in order to streamline existing government services, improve efficiency and cross-functional collaboration and reduce operational silos,” said Ohoud Shehail, Director General, Department of Digital Ajman.
“To achieve this goal, we knew that we would require a strong technology partner to help us tackle an enormously complex web of integrations between and among local, federal and private entities. IBM was the chosen partner to work with us to solve this challenge and help in achieving the set objectives and benefit from savings in the process,” he added.
“Digital Ajman has been leading efforts to encourage digital transformation across the public and private sectors, using the latest of what technology has to offer,” said Hossam Seif El-Din, General Manager, IBM Middle East and Pakistan. “Over the years, it’s been evident that citizen experience is at the heart of every transformation project Digital Ajman spearheads. Through their selection of IBM Cloud Pak for Integration, they were yet again able to take the emirate’s digital government services to the next level.”