CME specialises in business process automation, providing a multitude of bespoke solutions that cater to specific client requirements and leverage new technologies like artificial intelligence, optical character recognition, Internet of Things, and more. For example, a smart infrared thermometer coupled with image recognition helps automating food safety processes by identifying the products and their temperate range for compliance purposes.
For medical claims, the HIIP platform automates pre-authorisation and approval management, benefitting administrators, claimants, and insurance companies. There are several other prominent CME automation solutions, including credit cards enrollment, radiology process, data governance in energy, and telco billing reconciliation.
There are two business process automation priorities that organisations commonly identify with – efficiency and cost reduction. These apply to every industry, and both are vital to sustainability. For example, automation eliminates manual efforts and human error. Whenever things are done manually, there is a higher probability for mistakes, and automation prevents such instances.
There are two business process automation priorities that organisations identify with, efficiency and cost reduction.
There are also common sub-objectives, such as compliance. Irrespective of sector, regulators have specific parameters that must be adhered to, but organisations cannot meet them solely through human interactions with systems. Crucially, digitalisation transforms business and operating models, implementing workflows and governance to ensure objectives are met.
The main business process automation challenge is existing legacy systems. The majority of today’s enterprises have been attempting to implement IT strategies for a long time now. Because they implemented different approaches, this resulted in legacy systems with basic workflows and functions.
Automation eliminates manual efforts and human error.
However, such systems cannot achieve scalability, co-exist with new technologies, reduce the probability of human error, adhere to the latest compliance regulations, or automate advanced workflows.
Furthermore, it is not easy for employees to transition to a new system, resulting in internal resistance. Therefore, everyone must be aligned with organisational goals and support automation.
Whenever things are done manually, there is a higher probability for mistakes.
CME has various automation use cases. For banking, the company has a mobile app for credit card enrollment, with the application, data consent, and verification stages automated. Users scan their ID, get geo-located to avoid entering their details manually. Background checks attain accurate information and are integrated in real-time with third-party systems.
Another example is the school management system for teachers to communicate better with families. CME digitised this process using tablets and phones, enabling teachers to send information to parents within minutes. Besides access to information, consistency, and productivity, parent relationships and administration visibility have also become more robust.
The main challenge for business process automation is existing legacy systems.
In most cases, CME applications are developed from scratch and the main enabler is the company’s partnership with Microsoft. From a CME standpoint, this ensures specific requirements are met and particular workflows automated. Some tools are also leveraged through other market leaders.
For example, some companies use SAP or Oracle systems, with partners of choice really depending on their capabilities, requirements, and the industry in question. It is impossible to have a ready-made product that tailors to every enterprise requirement, and creating customised solutions for a specific enterprise or persisting challenge will always drive principal partnerships.
CME works with end users in various verticals, all of whom use the company’ products and solutions to automate their business processes. For example, medical clinics implemented automation for radiologists to make accurate patient assessments and prioritise flows.
It is not easy for employees to transition to a new system, resulting in internal resistance.
The smart infrared thermometer is used in the food supply chain solution in +40,000 restaurants to check products temperature, take corrective actions, and comply with regulations. The telecom phone billing solution is used by +40 million subscribers.
In the energy sector, real-time and secured data processes were automated. CME automation solutions span across several industries including banking, insurance, telecommunications, utilities, food, education, healthcare, retail.
It is impossible to have ready-made products that tailor to every enterprise requirement, and creating customised solutions will drive partnerships.