What are the solutions or qualities that separate you from your competition? In what areas does your organization perform exceptionally?
We are a leading value added distributor with more than 16 years of cross-domain expertise. We have excelled in providing our partner community with the support and solutions in the areas enterprise computing: unified communications, unified collaboration, audio-visual, and IT infrastructure and security. We’ve established our leadership in AV and UCC solutions and have a comprehensive portfolio of vendors that complement each other.
Where is your growth coming from? Is it from the referrals or a particular sector like healthcare or BFSI?
Our growth comes from across verticals, especially Education, Hospitality, Retail, BFSI, Public Sector, and healthcare.
Do you have a strong partner base?
With more than 100 passionate team members, our strength, experience and expertise is drawn from 350 world class partners spanning across 50+ countries supporting 300+ enterprise customers. We continue to work towards strengthening our channel community across the region.
Where do you excel so far as your employees are concerned? Is it your workforce development program or your organization culture?
Our employees are the core strength of FVC. We encourage open organizational culture where we welcome feedback and open discussion from our employees. It helps us keep the workplace positive and encourage our employees at every level to excel in their day-to-day activities.
What did your company do best this year? What are your greatest triumphs?
From a business perspective, we strategically expanded our portfolio and signed a number of new vendors including Avaya, Virsec, and Radware. We also refurbished our Innovation Centre with the latest solutions from our vendors to give partners and customers an environment to experience the best-of-breed solutions, facilitate knowledge exchange, and conduct workshops and trainings. In addition, the industry recognition we’ve achieved as a result of our initiatives emphasizes our commitment to the partner community.
Which customers or market segments grew the most? What caused this success?
FVC has witnessed a growth especially in the hospitality, education, public sector, as well as SMB segments.
How good is your organization towards one call resolution for customer service?
FVC Services provides a range of mission-critical services, including Vendor Agnostic Support, Professional & Managed Services and Exclusive Concierge Services that are dependable, practical and results-driven. FVC services works alongside other parts of the business to ensure we deliver the best ROI for our customers and partners alike.
What are your biggest challenges with the employees? Do you have particularly high turnover in certain departments or a negative perception of the organizational culture?
FVC has a history of having some of the longest serving employees and we pride ourselves in being able to motivate and retain talent.
What are the technological trends that are creating opportunities for you?
We are seeing cloud adoption and digital transformation projects as opportunities for growth. While cloud adoption was much bigger and evident in the private sectors, over the past two years, governments and semi-governments have been understanding and realizing the value of the cloud. Emphasis towards security is much bigger in government and semi government sectors.
How has the media coverage impacted the growth of your company?
Media coverage has played an important role in helping FVC establish our presence and position among industry players. It has given us a voice to communicate with and update our stakeholders are every level.
Which countries in the Middle East and Africa do you see high growth opportunities?
The UAE and Saudi Arabia are two key markets that display high growth opportunities owing to increased investment into infrastructure development, modernizing business practices, and adoption of emerging technologies like AI and Robotics to drive innovation. Markets like Kenya, Nigeria, Egypt, Morocco, and Algeria are promising high growth markets owing to businesses opening up to deploying technology to enable better business processes and to have an efficient infrastructure be on par with the rest of the region.
What is the annual turnover of your company?
As a private company, we cannot reveal company revenue.
What are the new products/solutions added to your portfolio this year?
We’ve added new vendors Avaya, Virsec, and Radware to our portfolio.