Worldwide shipments of devices, PCs, tablets and mobile phones, will decline 3.7%, according to the latest forecast from Gartner, Inc. Gartner estimates there are more than 5 billion mobile... Read more
Global sales of smartphones to end users declined 1.7% in the second quarter of 2019, totalling 368 million units, according to Gartner, Inc. “Demand for high-end smartphones has slowed at a... Read more
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two... Read more