Service Disk Plus is compatible with ITIL incident management
ManageEngine’s ITIL-ready help desk software, ServiceDesk Plus, has received PinkVERIFY certification for incident management process. This means that ServiceDesk Plus is certified for ITIL V3 compatibility through the PinkVERIFY program from Pink Elephant, a leader in ITIL consulting, education and conferences.
“With Pink Elephant certifying our help desk software, it shows our commitment to creating a world-class help desk solution that supports ITIL best practices for our customers,“said Uma Shankar, Director of Engineering, ServiceDesk Plus, ManageEngine. “Furthermore, the PinkVERIFY certification will also help our potential customers in their decision-making process as they now have all the assurance that they need of our ITIL compatibility.”
David Ratcliffe, President of Pink Elephant, said, “Congratulations, ManageEngine! ServiceDesk Plus v9.0’s PinkVERIFY certification for incident management means organizations can have confidence that ITIL best practices are easier to follow and exploit at their service desk. It’s also great to see ManageEngine showing ongoing commitment to ITIL this way, too. Thank you and well done!”
