Freshworks announced that Commercial Bank of Dubai in UAE, has enhanced its customer service operations with the implementation of Freshdesk. By leveraging Freshworks’ customer experience so... Read more
Freshworks announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an... Read more
A new retail revolution has arrived and unsurprisingly, the UAE is at the forefront. Right now, UAE-based consumers can take a trip to Dubai Hills Mall, walk into the 6thStreet.com fashion o... Read more
Freshworks announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Ins... Read more
ChatGPT, the AI powered chatbot developed by OpenAI, has been making waves in the news following announcements by Microsoft. The viral chatbot can write essays, emails, poems and even comput... Read more
Freshworks was born of its founder’s desire to build software that people love to use as he could not understand why technology had to be so complicated and expensive, and why users di... Read more
Freshworks announced that cryptocurrency exchange giant, BitOasis, implemented Freshworks solutions Freshdesk and Freshchat to help manage a large increase in customer queries due to the dem... Read more
Freshworks announced that Dennis Woodside is joining the company’s executive leadership team as President, effective September 1, 2022. Reporting to Freshworks CEO and Founder Girish Mathrub... Read more
Freshworks unveiled survey findings that reveal a startling divide between employee expectations and the reality of the workplace technology experience. In the wake of the pandemic, regional... Read more
Freshworks announced the findings from its second annual Freshservice Service Management Benchmark Report which measured key performance indicators for the IT industry across 62 million tick... Read more