Freshworks announced appointment of Abe Smith as the company’s Chief of Global Field Operations. He will be responsible for leading field sales worldwide as Freshworks grows upmarket and new... Read more
Freshworks announced that The Giving Movement, one of Dubai’s most prominent sustainable clothing brands, uses Freshdesk and Freshchat to manage and automate its customer support operations.... Read more
Freshworks announced appointment of Mika Yamamoto as the company’s Chief Customer and Marketing Officer. She will be responsible for leading the company’s global marketing and customer exper... Read more
Freshworks announced that Commercial Bank of Dubai in UAE, has enhanced its customer service operations with the implementation of Freshdesk. By leveraging Freshworks’ customer experience so... Read more
Freshworks announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an... Read more
A new retail revolution has arrived and unsurprisingly, the UAE is at the forefront. Right now, UAE-based consumers can take a trip to Dubai Hills Mall, walk into the 6thStreet.com fashion o... Read more
Freshworks announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Ins... Read more
ChatGPT, the AI powered chatbot developed by OpenAI, has been making waves in the news following announcements by Microsoft. The viral chatbot can write essays, emails, poems and even comput... Read more
Freshworks was born of its founder’s desire to build software that people love to use as he could not understand why technology had to be so complicated and expensive, and why users di... Read more
Freshworks announced that cryptocurrency exchange giant, BitOasis, implemented Freshworks solutions Freshdesk and Freshchat to help manage a large increase in customer queries due to the dem... Read more